Choosing a strata manager
Make sure you get what you pay for.
In comparing management companies for the same role who propose different fee levels, there are some important questions you might like to consider. The difference in outcome for your property could be much more than the apparent difference in fee!
Key Questions |
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Does the person who will manage your common property on a daily basis hold a strata manager’s licence? |
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Does the proposed manager have dedicated support staff (including accountants) to help manage his/her portfolio? |
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Do members of the proposed manager’s support team (including accounting and records management staff) hold a Certificate of Registration or a Licence from the Office of Fair Trading? |
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Does the proposed manager have other properties of similar size, with similar asset and geographic characteristics in his/her portfolio? |
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Does the proposed company have a newsletter that is distributed to all owners on a regular basis? |
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Do all executive committee members who have an email address receive a regular newsletter covering matters of relevance to the committee role? |
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Can your owners access AGM minutes and other information on-line, free of charge? |
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Can the proposed company demonstrate a track record of happy clients over time? (As tested by direct feedback) |
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| Has the proposed company been awarded by independent judges for a Commitment to Professional Ethics; Customer Service; and Best Place to Work? |  |